Delores, Frank and the Undercover Boss
Does your company have a Delores or Frank? The “Undercover Boss” wants to know. One of the segments of this CBS TV show illustrates excellent employee-customer relations. Read more about how employees make the difference in any business.
Twitter on Campus? Not in my Class
I spoke to a group of students this week. All were Juniors and Seniors in Dr. Carla Pavone’s class at the University of Missouri in Kansas City. Dr Pavone is a professor of Entrepreneurship and Innovation in the Bloch School of Business. She invited me to talk to one of her classes about my experiences [...]
Fortune Cookie Marketing Plans Work
“You cannot reach your destination if you never leave the shore.” This quote is ascribed to be a famous Chinese proverb. Did I find the saying in my fortune cookie last Friday night after enjoying steamed dumplings, hot and sour soup and spicy shrimp with vegetable? No cookie wisdom but dinner was excellent! The saying [...]
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