Late charges: How late is too late?
The news is not pretty. Leasing companies are doing what they can for additional profits through the current economic down times. How are they doing it? Read how you can protect yourself from unexpected increased costs.
When you listen carefully, do you care fully?
How many times have you made the mistake I made? I teach workshops on communication and negotiations, yet I forgot this important communication admonition. Here are six tips for better communication skills you can use in any conversation or negotiation.
Do you sell with integrity?
Is lying okay if no one gets hurt? Who has the right to ask customers to compromise their ethics in order to make a sale? Are you victim or perpetrator of the fake trade-in document? Read how it hurts both.
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