Delores, Frank and the Undercover Boss
Does your company have a Delores or Frank? The “Undercover Boss” wants to know. One of the segments of this CBS TV show illustrates excellent employee-customer relations. Read more about how employees make the difference in any business.
Does your voice turn ‘em on or off?
A young woman asked me how she could be more effective as a negotiator. I immediately noticed her strong accent and soft, sweet, high-pitched voice. We discussed the differences in men’s and women’s negotiation styles. You can maximize these simple tips to be more effective too. Your voice is one of your most powerful negotiation tools.
Leasing Term # 97 – “Gotchas” – Did They Get YOU?
A “gotcha” can be a feeling you get when something bad happens to you. This is what we hear when you have the “Gotcha Blues”: “We found out our lease was packed with surprises. We thought we understood the fine print. We didn’t.” Learn about some “gotchas” to look for.
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